Refund policy
Refund & Return Policy
We have a 30-day return policy — you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. You'll need your receipt or proof of purchase.
Defective or Damaged Electronics If your LED product arrives defective, damaged, or stops functioning within 90 days of delivery due to a manufacturing defect, we will replace it or issue a full refund at no cost to you — no return shipping required. Simply contact us with a photo or video of the issue.
Warranty All LED lighting products sold by Qunivora carry a 90-day limited warranty covering manufacturing defects. This does not cover damage from misuse, improper installation, power surges, or physical damage.
Non-Returnable Items
- Items damaged due to misuse or improper installation
- Items returned without prior authorization
- Sale items and gift cards
How to Start a Return Contact us at support@qunivora.shop with your order number and reason for return. Do not send items back without first receiving authorization — unauthorized returns will not be accepted. Return address: 20 Haypress Rd, Suite 313, Cranbury, NJ 08512, USA
Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 10 business days. Allow additional time for your bank to post the credit.
Exchanges To exchange an item, return the original and place a new order once the return is accepted.
Questions? Contact us at support@qunivora.shop or call +1 909-586-2127, Monday–Friday, 9:00 AM–6:00 PM PST.