Frequently Asked Questions (FAQ)

FAQ for Qunivora

1️⃣ How long does shipping take?

Orders are typically delivered within 7–12 business days depending on your location within the United States.

2️⃣ Will I receive a tracking number?

Yes, tracking information will be sent to your email once your order has been shipped.

3️⃣ What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.

4️⃣ Can I return my order?

Yes. We offer a 30-day return policy on eligible items. All LED lighting products also carry a 90-day limited warranty covering manufacturing defects. To start a return, contact us at support@qunivora.shop with your order number.

5️⃣ How can I contact customer support?

You can reach us at support@qunivora.shop or call +1 909-586-2127. Our support team is available Monday–Friday, 9:00 AM–6:00 PM PST.

6️⃣ Do you ship internationally?

No, we currently ship to the United States only.

7️⃣ When will my order be processed?

Orders are usually processed within 1–3 business days after payment confirmation.